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mouthpiece express
Posted: Thu Sep 05, 2024 5:04 pm
by Nolankberk
I ordered a bach 7c megatone and it just arrived today, but inside the box was a 5g megatone. I emailed them back but I have not heard good things about their customer service, and gold plated items are marked as non-returnable. Has anyone had an experience like this? This seems like a huge error on their end.
Re: mouthpiece express
Posted: Thu Sep 05, 2024 5:30 pm
by Bach5G
One time they sent me a Marcinkiewicz tenor trombone mouthpiece when I ordered a bass trombone mouthpiece. They were fine about exchanging it.
Re: mouthpiece express
Posted: Thu Sep 05, 2024 5:34 pm
by Nolankberk
Bach5G wrote: ↑Thu Sep 05, 2024 5:30 pm
One time they sent me a Marcinkiewicz tenor trombone mouthpiece when I ordered a bass trombone mouthpiece. They were fine about exchanging it.
Thanks so much. I was pretty worried.
Re: mouthpiece express
Posted: Thu Sep 05, 2024 6:41 pm
by hyperbolica
Mouthpiece Express is here local to me, about 5 miles away. They've done a fair bit of work for me. I'm sure they'll make the exchange for you, since it was their fault. I know the owner, the lady at the front desk and the repair person. They are reasonable people, although sometimes a little overwhelmed.
Re: mouthpiece express
Posted: Thu Sep 05, 2024 7:51 pm
by walldaja
Had nothing but great service from these fine folks.
Re: mouthpiece express
Posted: Thu Sep 05, 2024 11:01 pm
by Aznguyy
It's usually quicker to give them a call.